Returns Policy

Returns Policy main image Returns Policy image

All products you buy online at Jimalie are covered by the Jimalie Returns Policy.

Changed your mind? In addition to claims for faulty products, we will gladly refund the purchase price where you have changed your mind within 14 days from the purchase date and you return the product(s) in its original condition, undamaged, unopened, in its original packaging intact and with clear proof of purchase.

Proof of Purchase If the product(s) you buy from Jimalie is faulty or if you are not satisfied with it, we will gladly refund the purchase price or exchange the product.

There may be instances where Jimalie reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable solution.

To make a claim under our Returns Policy, you must return the item to Jimalie within 14 days from the purchase date. Any cost incurred by you in bringing the item will be borne by you.

Without Proof of Purchase Products with a purchase price of less than $30 will be either: exchanged, refunded as a voucher or reimbursed in the original Payment Method.

If you do not have proof of purchase and you wish to return a faulty product with a purchase price of $30 or more, we will, at our option, provide you with a Jimalie Voucher issued by us to the value of the purchase price excluding delivery fees or other handling charges. Where applicable, products may be returned for exchange, or we may reimburse you the purchase price in the original payment method, excluding delivery fees or other handling charges.

You will be required to provide photographic identification showing your name, address and signature in the above instances and these details will be recorded for loss prevention purposes. If you wish to obtain information on our Privacy Policy, you can find it at www.jimalie.com.au

If a refund is given in the form of a Jimalie Voucher issued by Jimalie then the following restrictions will apply: the voucher will have an expiry date of four (4) months from the date of issue; the voucher will be distinguishable as a Jimalie Voucher issued by Jimalie

If you do not have proof of purchase and you wish to return a product with a purchase price of $30 or over, at our discretion, we will provide you with a Jimalie Voucher issued by us to the value of the purchase price, excluding delivery fees or other handling charges, which you can use within four (4) months of issue.

Returns Policy 

Our policy includes your rights under the Australian Consumer Law and provides you with additional benefits in addition to those rights, because your satisfaction is important. Our products come with guarantees under the Australian Consumer Law. You are entitled to have the products replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. Where a failure does not amount to a major failure, we are entitled to choose between providing you with a replacement or refund.

Your rights to a solution under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. As you can appreciate the type of solution we will offer you may vary depending on how long it takes you to return the product to us. At Jimalie, we will always take a fair and reasonable approach.

Additional Information If your product cannot be easily returned to Jimalie, please contact us and we will discuss a suitable solution.Where applicable, when you return a product we ask that you return the product undamaged, unopened, in its original packaging intact and with clear proof of purchase.

Our contact details If you have any questions about our Returns Policy, please contact Jimalie at: Jimalie Pty Ltd. PO BOX 347, AVOCA BEACH, NSW 2251 Phone: (02) 4339 5277

 

Frequently asked Questions (FAQs)

How do I get a refund for products I have purchased? For all returns and exchanges please contact Jimalie on (02) 4339 3846.

I changed my mind about the products I purchased. Can I return it? If you no longer want products you purchased from Jimalie, return the products to Jimalie in its original condition, undamaged, unopened, in its original packaging and with a clear proof of purchase and we will gladly refund the purchase price, excluding delivery fees or other handling charges or exchange the product.

Will I get a refund? If the product you buy from Jimalie is faulty or if you are not satisfied with it, Jimalie will gladly refund the purchase price of an item within 14 days from purchase date, with clear proof of purchase. Just take your item to Jimalie.

I lost the receipt, will I get a refund? Products with a purchase price of less than $30 can be exchanged, refunded as a voucher or reimbursed in the original payment method. For items over $30, if you do not have an acceptable proof of purchase, reimbursement may be given as a Jimalie Voucher at our discretion. Products are to be in its original condition, undamaged, unopened and in its original packaging intact.

However, by providing us with some simple information regarding your transaction, such as the date, time and amount of your transaction, we can access and provide to you a copy of your receipt for up to three months prior to the current date.

Am I required to show photographic ID for a refund or exchange? If you have acceptable proof of purchase no photographic ID is required. For a refund or exchange over $30 where proof of purchase is not supplied we may require photographic identification to be presented.

What personal information is required for a refund without proof of purchase? For refunds or exchange over $30 you may be required to present photographic identification that confirms your name, address and signature.

During a refund or exchange, what will Jimalie do with personal information collected? We ask that you provide us with limited personal information during the return or exchange process. We record this information to assist in detecting improper use of our terms and conditions. Your privacy is respected. Any information collected is handled sensitively and in accordance with our Privacy Policy - view our Privacy Policy.

What are my rights for returns under the Australian Consumer Law? Jimalie’s Returns Policy includes the rights you have under the Australian Consumer Law. Our Policy provides you with benefits in addition to those required by law, because your satisfaction is important to us. Our products may come with guarantees under the Australian Consumer Law. You are entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where failure does not amount to a major failure, Jimalie is entitled to choose between providing you with a replacement or refund.